Appointments
Non-urgent advice: Appointments System
We offer a range of appointments depending on your need. These may be face-to-face, on the telephone or by video.
All requests for an appointment are triaged by a doctor via our online triage system. Request an appointment between the hours of 7am-3pm Monday to Friday. Admin requests can be made at any time of day.
You can still phone the surgery if you prefer, but please note all requests will still be triaged.
Routine appointments are offered between 8am and 6pm but additional appointments are available between 7:30am and 8pm on weekdays. Some appointments are covered elswhere in the borough and may not be available with your usual doctor. See our opening times for more information
You may be offered an appointment with a physio, pharmacist, mental health worker or optometrist if deemed more suitable.
All calls are recorded
Immediate action required: Urgent Appointments
Patients deemed to have an urgent problem will be seen as soon as possible and we reserve a number of appointments each day for this purpose. It is best to contact us via the online form as early as possible for your request to be triaged.
You may not be able to see the doctor of your choice when requesting an urgent appointment.
Non-urgent advice: Home Visits
We ask patients to come to the surgery unless medically unfit to travel. If you feel a visit is necessary, please telephone before 10.30am so that requests can be prioritised.
We are supported in the community by an excellent visiting service, the Rapid Response team, who may visit for urgent problems in place of a GP.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
Please contact us via the online form here to cancel an appointment.
Accessing Our Building
The surgery has accessible parking spaces in the car park. There is a ramp and automatic doors into the practice and induction loops at reception. Within the building we have a lift and accessible bathrooms with changing facilities.
Late For Your Appointment
Please attend your appointment on time, if you are late we may not be able to see you.
Except in the event of a medical emergency that requires immediate attention, it is likely you will be asked to rebook.