To enhance our service, we are introducing Heidi Health, an AI-powered medical scribe, to assist in documenting some of our consultations. You have the right to decline if you so wish, just let us know.
Urgent appointments
To request an urgent appointment :
- use our appointment request form which will help us to get you the right care at the right time with the right person
It is our policy that patients deemed to have an urgent problem are be seen as soon as possible. We reserve a number of appointments each day, for these patients. It is therefore important that you do not request an urgent appointment unless it is necessary. You may not be able to see the doctor of your choice when requesting an urgent appointment.
Routine appointments
To request a routine appointment in the next 7 days:
- Contact us about your request (accurx.com)
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
To enhance our service, we are introducing Heidi Health, an AI-powered medical scribe, to assist in documenting some of our consultations. You have the right to decline if you so wish, just let us know.
Cancelling or changing an appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We ask patients to come to the surgery unless medically unfit to travel. If you feel a visit is necessary, please telephone before 10.30am so that requests can be prioritised. All calls are recorded.
The doctors can see 3 or 4 patients in surgery in the time it takes to do a visit, so we would prefer you to make an appointment if at all possible. The GP may telephone you to assess the need for a visit beforehand.